Client Satisfaction Commitment
If SpeedPal fails to resolve any Major Services Outage within 24 hours from Client's notification to xxx-xxx-xxxx, Client may, for the affected Client location(s) only, convert to its previous provider(s) (or other provider(s) if Client had no previous provider(s)). SpeedPal shall pay such provider(s)' standard tariffed conversion charge, as long as Client has paid all outstanding SpeedPal invoices. This guarantee does not apply to the speed or availability of internet service to the Client. Major Service Outage shall mean a full loss of Service (not including interference) caused by equipment or facilities owned by Choice One up to the Client interface, affecting at least 50% of Client's lines or 50% of the Services (based on revenue) at any single location.

Price Commitment
Concerned about getting "locked in?" Speed Pal guarantees not to increase your rates during the term of your agreement with us, excluding taxes and surcharges. If our standard pricing decreases during the term of your agreement, you will have the option to take advantage of a new term agreement at those prices.

At SpeedPal, we're dedicated to our clients. With our proactive, client-friendly renewal programs, you'll be able to continue to benefit from our great rates when your term ends with little or no hassle - ensuring the continuity of your service

Low Risk Commitment
If you need to cancel services before the service agreement term is complete, the only cost to you will be the difference in rates of your actual term length completed and the service agreement term prices, including special incentives. It's a fair, low-risk, "pay-for-what-you-use" commitment.